SUPPORT POLICY

With our support for Ecomify, we promise to be ready to help you with any questions or problems you might have while using the theme.
We take pride in the quality of our Ecomify theme and stand behind it with a guarantee to cover any bugs that may arise within the theme. We understand how frustrating it can be to experience issues while trying to set up and run your online store, which is why we are committed to providing a seamless and bug-free experience for our customers.
However, we would like to clarify that our bug coverage does not extend to any bugs that result from a customer's own edits to the theme code. We design our Ecomify theme to work smoothly and efficiently prior to any customer adjustments, and we cannot guarantee that it will function as intended after such edits have been made.
Therefore, we strongly advise our customers to exercise caution when making any code changes to the Ecomify theme and to seek professional assistance if necessary. If you do experience any issues, our support team is always here to help and will work with you to find a resolution as quickly as possible.
We remain committed to providing our customers with a high-quality and reliable Ecomify theme and will continue to offer our bug coverage guarantee as a testament to our commitment to quality and customer satisfaction.

What's included in Ecomify support:

The support period

An item with support includes a 3-month or 6-month period of assistance from the date of purchase. During this time, the theme creator is committed to providing Ecomify support services. The response time may vary based on the number of inquiries, the complexity of the request, and whether the question has already been addressed or support has already been provided. To reach our support team quickly, we recommend using the following contact method:
​Contact Us or Email us at [email protected]
It is important to keep in mind that, as the developers of the theme, our support is limited to the features we created and any issues specifically related to the theme.

Purchasing 1 License With 3 Month Support

When you purchase a single license for the Ecomify theme, you are entitled to three months of support from the theme developer. This support period begins on the date of purchase and includes assistance with any issues or bugs related to the theme.
During this support period, the theme developer will help you to identify and troubleshoot any problems you may be experiencing with the Ecomify theme, and will provide guidance on how to resolve them.
It is important to note that the support provided by the theme developer during the three-month period only covers bugs related to the Ecomify theme, and not new features. Any new feature requests will be considered on a case-by-case basis and may incur additional fees.
After the three-month support period has ended, you can still access the theme documentation and community forums for help and guidance. Additionally, you may be able to purchase extended support if you require additional assistance.
Ecomgraduates is unable to offer any support or assistance to any other store that has not been licensed and purchased for. This means that if you have not purchased multiple store licenses, and only for one myshopify store, Ecomgraduates cannot provide any technical or customer support for that store.
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Purchasing Multiple Licenses With 6 Month Support

When you purchase multiple licenses for the Ecomify theme, you are entitled to 6 months of support from the theme developers. This support covers assistance with any bugs related to the theme that you may encounter during that period. It's important to note that this support does not include any assistance with new features or customizations that you may wish to implement.
The multiple licenses allow you to use the Ecomify theme on multiple stores, provided that you are the owner of all of those stores. However, it does not grant you the right to resell the theme to others.
The 6 months of support for a multiple license purchase of the Ecomify theme is a valuable resource for ensuring that any issues you encounter with the theme are promptly resolved. It's important to remember that this support is limited to bug-related issues and does not cover assistance with new features or customizations. Additionally, the multiple licenses allows for use on multiple stores owned by the purchaser, but not for resale to others.
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Developer/Agency - unlimited stores/domains (1 year support)

If you're a developer or agency looking for a Shopify theme to use across multiple stores, it's important to understand the terms of the licensing agreement. Our license allows you to use our theme on multiple Shopify stores, which can save you time and money in the long run.
However, it's important to note that you do not have the right to resell the theme as your own. This means that you cannot take our theme and repackage it as a new product to sell to your own clients. Doing so would be a violation of our licensing agreement and could lead to legal action.
Additionally, our license includes 1 year of support for bugs, but new features are not included. This means that if you encounter any issues or bugs with our theme within the first year of use, we will provide assistance to resolve the problem. However, if you're looking for new features or customizations, these will need to be done on your own or with the help of a developer.
Overall, our licensing agreement is designed to protect the integrity of our theme while still providing flexibility and value to developers and agencies. By following the terms of the agreement, you can use our theme across multiple stores while maintaining a professional and ethical relationship with our company.

Answering Questions About How To Use Ecomify

While we provide support for ecomify, we will be available to assist you with general inquiries about the product and its usage. For instance, if you have a question about how to make your homepage resemble the one in the preview, we can provide an answer in a variety of ways such as directing you to existing documentation (e.g. comments or FAQs).

Answering Technical Questions About The Item (And Included Third-party Assets)

During our ecomify support period, we are dedicated to assisting you in fully utilizing and getting the most value out of your purchase. We will be available to provide in-depth explanations of the features and functionality of the item, offer guidance on its design, and address any issues you may have with its use. Additionally, we will be happy to answer any questions you have about any third-party assets or functionality bundled with the item.
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Bug Fixing & Minor Customizations

During our support period, we welcome you to bring any bugs or minor defects to our attention. We will work with you to address these issues and, if necessary, provide bug fixes as part of our support services. Should the need arise for a general update, it will be made available to all buyers.
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What's Not Included In Ecomify Support

Our ecomify support does not cover modifications or enhancements beyond the original features, style, and functionality described on the item page. However, if your request is straightforward and our workload allows, our support/development team may be able to assist with customization.

Other Details

We pride ourselves on using our creativity and technical expertise to create exceptional products and ensure they are always up-to-date. However, as we put a significant amount of time and effort into these endeavors, we kindly ask that you keep this in mind when making support requests. Before reaching out, we suggest you review the documentation and any additional information provided on our page, as it may already address your inquiry.
All customizations will not automatically carry over into the new updated version. Please view Theme Setting Updates ​

Guarantees

It is important to note that while we strive to provide the highest quality eCommerce websites, we cannot guarantee the success of any online business. This is because the success of an eCommerce venture is influenced by a multitude of factors, many of which are beyond the scope of our services. These factors may include market conditions, competition, consumer behavior, product quality, pricing strategies, and many more.
Moreover, it is critical to understand that a website alone does not guarantee success. While a well-designed website can certainly help to attract customers and generate sales, it is ultimately up to the business owner to create a sustainable and profitable business model. This may require a comprehensive understanding of marketing strategies, customer relationship management, supply chain management, financial planning, and other key business skills.
Therefore, we cannot guarantee any profits or increases in conversion rates, as these outcomes are dependent on many external and internal factors that are not under our direct control. However, we are committed to providing our clients with the best possible eCommerce website design and development services, and we will work closely with you to ensure that your website is optimized for success. We also offer ongoing support and maintenance services to help you manage and grow your online business over time.

​Get Support or Email Us at [email protected]